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Tier 1 Technical Support Consultant - Remote

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

High school diploma or GED, Ability to manage high volume inbound calls, Experience with CRM applications preferred, Basic Microsoft Office experience required.

Key responsabilities:

Provide outstanding technical support via inbound calls
Troubleshoot and escalate complex issues

VetJobs Human Resources, Staffing & Recruiting SME https://vetjobs.org/

51 - 200 Employees

See more VetJobs offers

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Note: This employer does not hire remote from CA, CT, DC, WA, HI, AK and OCONUS locations for this role.

Tier 1 Technical Support Consultant in this role get to: Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support Specialist, you will touch all aspects of technical support from troubleshooting to escalation of complex issues. Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity. The chance to work with people: Who will become your second family. A workplace that’s never boring. The opportunity to make someone’s day: Every day. Rewards and recognition: As you blaze your own trail and ignite your career.

We Offer

Pay rate of $17.5

Operation hours 7am to 10pm - M/F

Medical, dental and vision benefits, EAP and other health & wellness offerings

Generous PTO

Auto req ID

427743BR

Minimum Education Required

High School/GED

Job_Category

Work From Home

Additional Qualifications/Responsibilities

High school diploma or GED.
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
Excellent verbal and written communication skills; proficient reading skills required.
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Sutherland Global Services