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Career Opportunities: Technical Support Engineer (53966)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

Experience in technical support., Bachelor's Degree in a technical field., Strong critical thinking and troubleshooting skills., Excellent written and oral communication skills., Knowledge of relational databases and networks..

Key responsabilities:

  • Provide technical diagnosis and issue resolution.
  • Advise users on Bentley Products workflows.
  • Update documentation with clarity on resolutions.
  • Collaborate effectively with stakeholders for case resolution.
  • Create knowledgebase articles to enhance product understanding.
Bentley Systems logo
Bentley Systems Computer Software / SaaS Large https://www.bentley.com/
1001 - 5000 Employees
About Bentley Systems
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.
See more Bentley Systems offers

Job description

Logo Jobgether

Your missions

 

Technical Support Engineer 

  

Location: Australia (Hybrid or Remote) 

  

Position Summary: 

Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for a Technical Support Engineer (TSE) to join a talented team of our Product Support that are providing technical assistance to our users, via our web-portal and phone system, for a mission-critical Document Management Product. This is a hands-on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department. 

We will rely on you for the following: 

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    Care about our users and focused on making sure our products can support their success. 

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    Provide technical diagnosis and resolution to reported issues regarding specific Bentley Products. 

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    Advise and educate users on accurate Bentley Products workflows. 

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    Accurately and timely update providing clear information on resolution progress. 

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    Proactively drive resolution of cases collaborating with internal and external stakeholders. 

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    Document and monitor software defects 

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    Create technical knowledge in the form of Knowledgebase Articles or Communities Posts. 

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    Communicate with team members regarding current/ongoing issues via daily scrum team calls. 

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    Building strong relationships with users to become a “trusted advisor”. 

 What You Bring to The Team: 

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    Experience in technical support and exposure to global user interaction. 

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    Bachelor’s Degree, preferably in a technical discipline. 

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    A "user first" approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills. 

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    Professionalism, patience and empathy. 

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    Excellent written and oral communication as well as strong user facing skills. 

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    Technical acumen with ability to convey complex technical details and adapt the language to users and stakeholders. 

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    Adaptability and passion to learn. 

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    Ability to ask targeted questions to understand product issues quickly and efficiently. 

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    Emotional intelligence when talking with users and the ability to methodically document information. 

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    Ability to work well with Global colleagues in a team environment. 

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    Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines. 

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    Can do attitude, wanting to be part of the solution. 

 

Key Technical Assets: 

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    Knowledge of relational databases: Microsoft SQL Server or Oracle. 

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    Knowledge of IIS (Internet Information Services). 

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    Knowledge / Exposure to Engineering and Project controls. 

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    Knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments). 

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    Knowledge of Windows Operating System (Server and Client) with respect to administration and debugging. 

 

Other Important Assets: 

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    Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums. 

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    Exposure to coding language. 

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    Exposure to Bentley ProjectWise and/or Synchro products 

 

What We Offer: 

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    A great Team and culture – please see our Recruitment Video. 

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    An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. 

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    Competitive Salary and benefits. 

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    The opportunity to work within a global and diverse international team. 

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    A supportive and collaborative environment. 

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    Colleague Recognition Awards. 

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Relational DatabasesMicrosoft Dynamics CRMBentley CommsProgramming LanguagesMicrosoft Operating SystemsMicrosoft NetworkingDocumentation GenerationTechnical SupportProject CollaborationIIS ManagerSynchro (Traffic Simulation Software)

Soft Skills

  • Relationship Management
  • Empathy
  • Verbal Communication Skills
  • Problem Solving
  • Time Management
  • Troubleshooting (Problem Solving)
  • Critical Thinking
  • Emotional Intelligence
  • Professionalism
  • Technical Acumen
  • Adaptability
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