(fluent English) Technical Support Engineer (North Macedonia)

Passionate about the world of tech? 

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. 

Excited? Let’s see what it takes 💛

What you will do:

• Take ownership of customer issues, triage, troubleshoot, and resolve them efficiently
• Examine log files and customer data to determine the root cause of issues
• Communicate with customers via email, video conferencing, online chat, and other systems
• Manage escalated issues and ensure timely communication with customers
• Create reusable self-education assets for customers
• Utilize Python, Pandas, and other data engineering tools to support customer data needs
• Document customer issues with logs and analysis, and escalate them to the product and development teams
• Identify gaps in the knowledge base and customer-facing documentation

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• 2-5 years of experience in technical support, data engineering, or related roles
• Proficiency in Python, Pandas, and other data engineering tools
• Strong problem-solving skills and attention to detail
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in sustainability or a passion for climate change initiatives is a plus

Benefits and Perks: 

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.