Offer summary
Qualifications:
Bachelor's degree or equivalent experience, 2 years in a customer service role, Fluent in English and Spanish, Proficient in Google Sheets and G-Suite, Minimum typing speed of 40 WPM.Key responsabilities:
- Communicate effectively with delivery drivers
- Address driver inquiries with urgency
- Implement efficient workflows and SLAs
- Analyze operational trends for improvements
- Collaborate to maintain service quality