Offer summary
Qualifications:
Fundamental knowledge of Windows OS, Experience with PC hardware troubleshooting, Minimum 1-year experience in Help Desk, 2-year Business or Technical Degree, Knowledge of ticketing systems (ServiceNow).Key responsabilities:
- Provide first-level customer support
- Achieve 85% first contact resolution
- Respond to emails and phone calls
- Follow escalation procedures for incidents
- Document situations accurately in ticket software