Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving skills, Proficiency in customer support software.
Key responsabilities:
- Serve as the first point of contact for customers via various channels
- Address inquiries and concerns with empathy and efficiency
- Troubleshoot issues and guide customers on product features
- Process orders, returns, and maintain records in CRM system
- Collaborate with teams to escalate complex issues and improve processes