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Technical Support Consultant - Colombia at DreamHost

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in English and Spanish, Experience in technical support, Knowledge of web hosting principles.

Key responsabilities:

  • Provide technical assistance to customers
  • Analyze and resolve customer issues
  • Guide customers through installations
  • Escalate complex problems as needed
  • Report trends and internal issues to management
DreamHost logo
DreamHost SME https://www.dreamhost.com/
201 - 500 Employees
See more DreamHost offers

Job description

Why work for DreamHost?

We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer the flexibility to work from home and during local business hours. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.


Note Regarding Location: This is a remote position within Colombia. This position is only open to people living in Colombia.


Benefits Offered
  • Competitive salary
  • Worktango team member recognition
  • Udemy online learning courses
  • Opportunities for profit-sharing bonuses
  • Fun monthly events
  • Opportunities for growth
  • Laid-back atmosphere

Overview

Technical Support Consultants play a key role in interfacing directly with DreamHost customers. We are looking for multilingual candidates fluent in both English and Spanish.


Responsibilities
  • Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features
  • Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs
  • Answers questions by applying knowledge of web hosting principles, DreamHost products and services
  • Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues
  • Notices trends and/or internal issues & reports them to management for resolution
  • Guides customers through the installation and configuration of various software
  • Escalates complex problems to appropriate staff member or department
  • Helps customers identify and resolve problems with products by phone, email & live chat

Required profile

Experience

Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Analytical Thinking
  • Customer Service
  • Time Management
  • Problem Solving
  • Intercultural Communication

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