Customer Service Representative - Bilingual (Spanish & English)

VirtueStaff is seeking a highly motivated and dedicated Bilingual Customer Service Representative to join our dynamic team. In this role, you will provide exceptional support to our clients in both Spanish and English, ensuring a seamless experience for our diverse customer base. If you are passionate about helping others and are skilled in communication, we want to hear from you!

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in both English and Spanish.
• Assist customers with product information, order status, and account issues.
• Effectively resolve customer complaints and concerns with professionalism and empathy.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance overall customer satisfaction.
• Provide input on customer trends and potential areas of improvement for the service experience.

Requirements

• Fluent in both Spanish and English (written and verbal).
• Previous experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using customer service software and tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and as part of a team.
• Availability to work flexible hours as needed.

Benefits

• Work From Home
• Performance Bonus