Bilingual Customer Service Representative

We are VirtuallyinCredible, a company committed to living and loving life. We started out with just 1 Virtual Assistant, and now we have over a thousand virtual assistants collectively working at home with us.

We are seeking a Bilingual (English and Spanish) Customer Service Representative to handle inbound and outbound calls from clients. You will respond to client’s inquiries, provide accurate information, and resolve client complaints. This role necessitates a customer-centric perspective, strong organizational skills, and exceptional communication abilities.

Responsibilities:

• Handle inbound calls from clients with professionalism and a customer-first attitude
  
• Respond to client's inquiries, provide accurate information, and provide resolution
  
• Handle and resolve client complaints in a professional and timely manner
  
• Collaborate with other departments to address client needs and provide up-to-date information
  
• Meet or exceed customer service performance metrics, including response time and customer satisfaction scores
  
• Comply with client-specific Standard Operating Procedures in handling customer transactions
  
• Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines
  
• Comply with VirtuallyinCredible’s set of guidelines in the fulfillment of daily tasks
  
• Effectively represent VirtuallyinCredible’s core values to anyone within or outside of the company.
  
• Provide data and information to the leadership team as required.
  
• Perform additional/other services that may be required from time to time, which may or may not be related to the primary obligations stated above.
  

Qualifications:

• 2 years of experience in inbound/outbound US Telco voice accounts
  
• Strong organizational and multitasking skills.
  
• Excellent communication and interpersonal abilities.
  
• Ability to work independently and proactively solve problems.
  
• Exceptional attention to detail and commitment to quality.
  
• Fluent in spoken and written English
  
• Good American accent
  
• Quiet home office work environment
  
• Willing to work on the graveyard shift
  
• Fast and reliable internet connection of at least 10MBPS with internet backup available
  
• Dependable electricity with power backup available
  
• At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc