Community Manager

As a Community Manager, you will play a pivotal role in growing and nurturing the Make Community of over 23,000 users. Your primary mission will be to oversee our thriving product community and cultivate a vibrant online environment that promotes engagement, mutual support, and collective knowledge-sharing. You will collaborate with Make users and internal Make teams to ensure the community stays updated and informed about the latest product features by effectively conveying vital information and feedback.

This role is focused on managing our product community and is not related to social media management.

Please, together with your application, send us some samples of your work (in English)!

What you’ll do: 

• Actively engage with community members by responding to questions, comments, and direct messages, primarily focusing on helping them to learn and navigate Make product.
• Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment. 
• Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies 
• Produce high-quality content in English that helps users better understand Make product. This includes guides, product updates, and inspiring user stories, all designed to inform and support the community in effectively using Make.
• Work with internal teams (e.g., Customer Experience, Marketing, Product & Engineering, Growth) to align community initiatives with broader company goals.
• Implement innovative approaches based on research and trend analysis.
• Analyze community metrics to identify trends and insights.
• Use data to make informed decisions and drive continuous improvement within the community. 
• Maintain comprehensive documentation of community management processes, policies, and guidelines.

Requirements: 

• Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.
• At least 2 years of experience in community management. Alternatively, experience in communication-related roles or other customer-facing positions will be considered. 
• Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
• Strong ability to understand and address the needs and concerns of our community members.
• Exceptional focus on maintaining the quality and accuracy of community content and interactions.
• Ability to analyze community metrics and use insights to drive improvements.
• Strong ability to work effectively with cross-functional teams.

What we offer:

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year 
• 🌳 3 Company Impact Days per year
• 🍎 Notebook/Macbook and 34’’ curved monitor
• 🏝 25 days of vacation, 4 sick days, company day off on 31st December
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card)
• 💰 Remote working allowance
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours + home office 
• 🥳 Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!

#careeratmake