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Account Performance Manager

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Salary: 
154 - 154K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

1-2 years of relevant experience, Fluent in French, professional English, Spanish fluency is a plus.

Key responsabilities:

  • Manage and upsell to SMB merchants
  • Analyze merchant performance for insights
  • Gather and relay merchant feedback
  • Engage at-risk merchants for negotiations
Alma logo
Alma Fintech: Finance + Technology Startup https://getalma.eu/
201 - 500 Employees
See more Alma offers

Job description

About the job

Alma originally started out by serving Small and Medium Businesses (<1M€ turnover) and today 80% of our merchants still come from this segment. It is a strategic segment for Alma (and the small clients of today are also the big clients of tomorrow), thus, we need to maximise the volumes to make it a key performance driver in the long run.

The Account Performance Management team (3 people today) has a key mission to drive the growth and ensure the retention of a pool of SMB merchants. Thanks to prioritisation criteria, our Account Performance Management team will contact specific merchants to close upsell opportunities or manage negotiations to avoid churn.

On a daily basis, the Account Performance Manager (APM) will jump on calls with merchants (& write emails), optimise processes and highly collaborate with other teams (e.g. Product, Finance, Risk & Support) to constantly improve our solution and delight a long tail of merchants.

About the mission

As a Account Performance Manager, your missions will be to: 

  • Deal with a pool of SMB merchants (Small & Medium-sized Businesses) with an at-scale approach
  • Contact merchants with upsell opportunities and analyse their performance by digging into data to provide meaningful business insights and opportunities
  • Share merchants’ feedback within the organisation to enable Alma to constantly better meet merchants’ needs
  • Negotiation: contact at-risk merchants. Understand their needs and identify ways to address them to increase business performance and satisfaction
About you

Your experience

  • You have 1-2 years of relevant experiences (apprenticeships & full-time permanent positions uniquely) in similar functions 
  • Fluent in French and a full professional proficiency in English are obligatory. Fluency in Spanish will be a huge plus!
  • You have strong communication skills
  • You have a sales mindset and are at ease at picking up the phone to talk to new people
  • You enjoy negotiations & taking up new challenges
  • You have analytical skills/mindset and ability to dig into data to draw meaningful insights
  • You are eager to constantly learn & improve our solution in collaboration with other internal teams

Your skills

  • Sales & lively
  • Autonomous, curious and proactive
  • Client satisfaction and impact-oriented
  • Doer mindset, at ease with getting the hands dirty
  • At ease in a very fast-paced environment
  • Well organised and structured
About the recruitment process
  • Phone interview with Recruiter (30 mins)
  • Remote interview with Hiring Manager (60 mins)
  • On-site / Remote Business Case Study presentation (60 mins)
  • On-site Final Interview with VP Sales (30 mins) & team coffee chat (30 mins)

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Fintech: Finance + Technology
Spoken language(s):
EnglishFrenchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Negotiation
  • Proactivity
  • Analytical Skills
  • Sales
  • Verbal Communication Skills
  • Curiosity

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