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Account Performance Manager

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Salary: 
154 - 154K yearly
Experience: 
Junior (1-2 years)
Work from: 
France

Offer summary

Qualifications:

1-2 years of relevant experience, Fluent in French, professional English, Spanish fluency is a plus.

Key responsabilities:

  • Manage and upsell to SMB merchants
  • Analyze merchant performance for insights
  • Gather and relay merchant feedback
  • Engage at-risk merchants for negotiations
Alma logo
Alma Fintech: Finance + Technology Startup https://getalma.eu/
201 - 500 Employees
About Alma
Alma is on a mission to become the European leader on dynamique Buy Now, Pay Later market. In 4 years, we have done a lot : we sold our B2B2C solution to more than 10 000 merchants, and served over 1 million French consumers. The Alma team grew from 2 to 400 people and we raised a 210M€ series C in early 2022 to help us accelerate further. But there is still a lot to build.At Alma, we know that finance is a business enabler and that our payment solutions bring great added value to merchants and customers across Europe (already live in Belgium, France, Germany, Italy, Netherlands, Spain).For merchants, our solutions of installment payment and deferred payment are excellent ways to increase customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk, Alma handling it for them.For customers, the buying experience is enhanced (4.6/5 on Trustpilot) and Alma grants them the possibility of handling their budget easily. They pay later, Alma pays merchants right away.For both merchants and customers,Our strength lies in the simplicity, efficiency and Our goal is to create the most fluid, delightful and seamless experience for both merchants and customersOur engagement? We help people not to buy more, but better. To purchase the products of their choice, at their own rhythm. With confidence and control.
See more Alma offers

Job description

About the job

Alma originally started out by serving Small and Medium Businesses (<1M€ turnover) and today 80% of our merchants still come from this segment. It is a strategic segment for Alma (and the small clients of today are also the big clients of tomorrow), thus, we need to maximise the volumes to make it a key performance driver in the long run.

The Account Performance Management team (3 people today) has a key mission to drive the growth and ensure the retention of a pool of SMB merchants. Thanks to prioritisation criteria, our Account Performance Management team will contact specific merchants to close upsell opportunities or manage negotiations to avoid churn.

On a daily basis, the Account Performance Manager (APM) will jump on calls with merchants (& write emails), optimise processes and highly collaborate with other teams (e.g. Product, Finance, Risk & Support) to constantly improve our solution and delight a long tail of merchants.

About the mission

As a Account Performance Manager, your missions will be to: 

  • Deal with a pool of SMB merchants (Small & Medium-sized Businesses) with an at-scale approach
  • Contact merchants with upsell opportunities and analyse their performance by digging into data to provide meaningful business insights and opportunities
  • Share merchants’ feedback within the organisation to enable Alma to constantly better meet merchants’ needs
  • Negotiation: contact at-risk merchants. Understand their needs and identify ways to address them to increase business performance and satisfaction
About you

Your experience

  • You have 1-2 years of relevant experiences (apprenticeships & full-time permanent positions uniquely) in similar functions 
  • Fluent in French and a full professional proficiency in English are obligatory. Fluency in Spanish will be a huge plus!
  • You have strong communication skills
  • You have a sales mindset and are at ease at picking up the phone to talk to new people
  • You enjoy negotiations & taking up new challenges
  • You have analytical skills/mindset and ability to dig into data to draw meaningful insights
  • You are eager to constantly learn & improve our solution in collaboration with other internal teams

Your skills

  • Sales & lively
  • Autonomous, curious and proactive
  • Client satisfaction and impact-oriented
  • Doer mindset, at ease with getting the hands dirty
  • At ease in a very fast-paced environment
  • Well organised and structured
About the recruitment process
  • Phone interview with Recruiter (30 mins)
  • Remote interview with Hiring Manager (60 mins)
  • On-site / Remote Business Case Study presentation (60 mins)
  • On-site Final Interview with VP Sales (30 mins) & team coffee chat (30 mins)

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Fintech: Finance + Technology
Spoken language(s):
EnglishFrenchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyData AnalysisClient ServicesEmpowerment

Other Skills

  • Proactivity
  • Negotiation
  • Sales
  • Verbal Communication Skills
  • Organizational Skills
  • Analytical Skills
  • Curiosity
Are you interested?

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