Career Opportunities: Customer Service and Export Specialist (29894) at Solvay

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

We are looking for:

The Customer Service and Export Specialist is an intergral part of the Commercial and Supply Chain organizations that manage and supports a specified customer portfolio in the Composites GBU.

We count on you for:

• Management of customer’s order book through to accurate invoice payment; excellent understanding of customer’s requirements.
• Manages and takes accountability for customers KPI’s – is able to report, and take decisions to drive improved customer results.
• Manages special requests from customers in conjunction with Supply Chain Team and Product Managers.
• Takes decisions whether to implement requests or not, to escalate when required to do so, to drive customer improvements and satisfaction.
• Able to discuss any necessary order changes with customers directly prior to input.
• Deep knowledge and understanding of the business processes and systems.
• Broad knowledge of the business and customer base.
• Demonstrates the ability to make sound business decisions that support customers’ requirements while complying with documented guideline and policies.
• Demonstrates the ability to solve customer problems in a changing environment without completely defined process steps for success.
• Working knowledge and understanding of ERP systems to extract relevant data to support customers.
• This position requires a high degree of proficiency in organizational skills to handle detailed information and the timely processing of the information to ensure customersatisfaction.
• Good independent judgment.
• Able to communicate well and possess customer focus.
• Be knowledgeable on product terminology, customer specs and procedures. The willingness to learn and apply basic technical information/terminology and be familiar with material applications is essential.
• Good understanding of export compliance.
• Secondary responsibilities to include working key administrative items for the GBU president, not limited but including board of directors activities and support, assisting supply chain and export compliance activities.
• Home (USA) based CSR will be required to provide some regular support for the Customer Service Site Liaison position during periods of absence/ holidays.

You can count on us for:

• We offer the opportunity to join an exciting growth company
• A full range of benefits as expected of a successful company
• Opportunities for growth and learning
• Encouraging a diverse and inclusive workplace culture that values and respects individual differences and backgrounds
   

You will bring:

• Bachelors degree minimum (in relevant Business Engineering or Material Science discipline)
• Minimum 4 years demonstrated work experience including: customer services, account management, problem solving, communication, technical presentations, project management, relationship building, and identification of new opportunities.
• Prior experience in a manufacturing environment, ideally with knowledge of government and industry quality system requirements, customer and internal terms and conditions, contract administration.
• Team player with excellent negotiation and diplomacy skills both with internal and external customers in order to accomplish tasks.

You will get:

• Competitive salary and benefits package
• The U.S. base salary range reasonably expected to be paid for this position is $75,760 to $94,700 per year 
• Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
• 16, or more weeks, of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)

About Us:

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

As you may already know, Syensqo is the newly established standalone company resulting from the recent spin-off of Solvay. While both organizations are in the process of finalizing the transition, some email communications related to your recruitment process may continue to come from Solvay.

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