Customer Care Officer (w/m/x) (NL/FR)

DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it!

We are looking for a talented and entrepreneurial team members based in Luxembourg or Belgium.

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.

Your responsibilities will be to :

• deal directly with customers either by telephone, chat or through our ticketing system
• respond promptly to customer inquiries
• handle and resolve customer issues
• obtain and evaluate all relevant information to handle product and service inquiries
• set up new customer accounts and deliver remote training to new Doctena Pro customers  and ensure the best possible adoption of our product.
• review, prepare and import patient data into Doctena Pro 
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Your work environment :

You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position will be fully remote with an occasional visit to the headquarters in Luxembourg.
We offer a full-time contract with an attractive salary package and benefits according to your experience.
We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.