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Bilingual Technical Customer Service Associate

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United Kingdom

Offer summary

Qualifications:

1+ years in customer service, Effective communication and organizational skills, Professional telephone manner, Competence in Word, Excel, PowerPoint, Verbal and written communication in a second language.

Key responsabilities:

Advise users on best practices with applications
Identify and resolve client issues
Build professional relationships with users
Provide feedback on service improvements
Maintain high customer service standards

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

Advise end users on best practices when using Veeva’s applications

Identify and resolve client issues associated with Veeva’s applications

Build strong and professional relationships with all users of Veeva’s applications

Provide recommendations/feedback on client service improvements and product development

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers

Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1+ years relevant experience in a customer service role

Effective communication, organizational, and time management skills

Professional telephone manner

Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)

Excellent verbal and written communication skills in a secondary language will be required.

Ability to quickly understand client requirements and needs and articulate potential solutions

Perks & Benefits

Allocations for continuous learning & development

Private Health Insurance

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.