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EMEA Technical Account Manager - Italy

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Prior experience in SaaS/technology, Strong organizational and communication skills, Understanding of complex technology environments, Self-starter with problem-solving skills.

Key responsabilities:

Coach customers on lifecycle engagement
Define adoption plans and post-sales engagement
Collaborate with Sales and Product teams
Innovate tooling and processes for efficiency
Manage a portfolio of commercial customers

Kong Inc SME https://www.konghq.com/

501 - 1000 Employees

HQ: San Francisco

See more Kong Inc offers

Job description

Are you ready to power the World's connections?

About The Role:

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the EMEA sales team and will have the opportunity to build a large portfolio of Customers.

This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide.

Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age.

Above all you’ll be acting as a stellar teammate for the rest of Kong.

#LI-JF1

What you'll be doing

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes

Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why

Working with Sales and Product teams to ensure our customers are getting the most out of the solution

Help innovate our tooling and processes to make you and your team more efficient Work on innovative and cutting edge customer projects

Learning our products and technologies, taking that knowledge and applying it to real world usage

Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

The successful candidate will:

Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong

Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques

Have passion and determination about our technology and our customers

Be a self starter with strong organizational skills to drive effective customer outcomes

Have a good understanding of complex technology environments

Have great self awareness and strong communication skills

Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies

About Kong:

Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.