Vehicle Finance Performance Specialist - Permanent / Full Time
Field Based - Northern Region or Midlands Region
Salary - £34,000 per annum + 10% annual bonus potential + £50 per month Broadband allowance
G4 – Implementation of project activity or provision of specialist advice within a given policy framework as either technical/operational specialist or team leader.
The role in a nutshell: Develop and maintain excellent working relationships with the designated partners, monitoring their performance levels, assisting them when required and escalating any concerns to the relevant staff if appropriate.
A bit about ‘Department’: The Sales teams work closely with Centres to support the sale of finance products for New and Used vehicles in the Toyota and Lexus Network. The team is divided into Northern and Southern regions, both overseeing and managing the performance of customer focused finance programmes sold by TFS, facilitating increased sales of New and Used Toyota and Lexus vehicles.
What you'll be doing:
- Provide a high standard of service to the network partners to maximise volume and profitability from good quality retail business.
- Work closely with the Vehicle Finance Performance Managers in line with a personal development plan with a view to progress into the Vehicle Finance Performance Manager role.
- Compile Quarterly Reviews with designated network partners and attend these reviews remotely when necessary.
- Handle network and field team queries, liaising with the relevant department to reach mutually satisfactory outcomes.
- Monitor Commission disclosure on the Point of Sales system, ensuring our Centre Network remains compliant.
- Collate, analyse and produce performance information on a mutually agreed basis for each partner.
How you could stretch this role:
- Shadow the Vehicle Finance Performance Manager on key Centre visits and participate when appropriate.
- Raising of potential Accommodation Deals/Concealment with Centre Network Management
- Actively engage in the exchange of “best practice” within the team, promoting the Toyota Way competencies and Kaizen activity.
- Involvement in ad-hoc projects.
Experience you'll gain:
- Practical work experience of working within a dynamic sales team, liaising with designated network partners.
- Working within a rewarding and fast-paced environment that encourages personal development and fosters growth.
- Supportive work relationship with line managers and fellow team members.
How we'll support you:
- A full Toyota Financial Services induction
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
- Regular 1:1’s to provide direction and guidance
- Clear objective setting via our performance management process
- On-going coaching as required.
- Always available for support as needed.
What you'll get to own:
- Presenting TFS ways of working to all new Sales Management in the Centre Network.
- Compliance monitoring of Used Programmes across the Centre Network to ensure good Customer Outcomes.
- Maintaining regular contact with Centre Sales Management to ensure up to date contact lists and understanding of marketing programmes.
- Distributing TFS/LFS communications to the Centre Network/Point of Sale users.
- Distribution of Retention Activity reports to key stakeholders.
Requirements
Key Experience and Skills:
- Previous experience working within a corporate environment would be desirable.
- Proven experience of ability to analyse data trends.
- Good understanding of Microsoft Office products, specifically Excel (v-lookups, macros, Pivot Tables) and PowerBI.
- Strong presentation skills.
Attributes and Behaviours:
- Excellent verbal and written communication skills.
- Keen problem solver.
- Numerate with an aptitude of working with figures/data.
- Capable of building strong working relationships and liaising with all levels of staff/management and external customers.
On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
Benefits
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program, & Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Cycle to Work Scheme
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!
Our Recruitment process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
We may use workable one-way video interviewing as part of our recruitment process. We’ll provide you with some more information around this as you progress through the stages.
For this role (G6 to G4) we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
