Sales Development Representative

The Inbound Sales Development Representative is a key member of the Revenue Operations team at Zensai, with having a direct reporting line with the Global SDR Manager as well as having a dotted line directly to the EMEA regions, requiring close collaboration with our tightly knit Sales Teams. The Inbound SDR is responsible for qualifying all Inbound leads with the goal of generating Sales Qualified Opportunities into the sales pipeline. This includes managing high-intent MQLs such as demo requests, to lower intent leads, such as attending a webinar or nurturing leads where they may have visited our website.

With training and guidance, you will begin responding to inbound requests using phone and virtual meetings, practicing active listening to best understand customer challenges and goals and qualifying leads using B.A.N.T methodology. Once you are fully onboarded, your role will also expand to include contributing to local marketing activities, such as virtual and physical events, as well as building proactive nurture campaigns to target older leads or partnering with Sales on key initiatives.

A day in the life of a Sales Development Representative.

You begin your day as a Sales Development Representative by grabbing a cup of your preferred morning beverage and looking over the inbound sales requests for the EMEA region ready to contact with the aim of booking a meeting/demo for Sales. You will have access to a world-class sales tech-stack, using a combination of Sales Loft, Zoominfo and Microsoft Dynamics/Teams. On your screen calls, you listen to the prospective customer as they list their key challenges and business prioirties and begin qualifying the inbound lead to understand if Zensai would be a good fit for their needs. You’re provided with a mind map of questions using the B.A.N.T qualification process, to help qualify as a Sales Accepted Lead before scheduling a “Discovery call” with your relevant Sales Exec.

In the afternoon, you will participate alongside other SDRs, Sales Executives, and Business Managers and attend any relevant meetings with the Marketing team to go over any upcoming campaigns, webinars, and plan supporting activities in the region to provide value.

You may then take some time to re-engage older leads, using Zoominfo to craft an effective email campaign and LinkedIn messages to proactively reach out to these contacts and generate any opportunities for EMEA or perhaps partner with Sales/Customer Success on any upsell/cross-sell opportunities to strategically expand the accounts.

You will receive weekly 1:1s tied to key objectives and development plan as well as weekly coaching either individually or as a team as well as regular SDR enablement sessions.

Tell me about the benefits available.

As a team member at Zensai, you can enjoy:

• A competitive salary and benefits package including commissions with an On-Target Earning.

• No cap on commissions, meaning you can keep putting in your hard work and continue to pull in commissions once you hit the cap.

• An opportunity to work with a talented and passionate team that values innovation, creativity, and collaboration.

• Fully remote work – you will be set you with everything you need for your home office.

• Professional development opportunities and career growth within the company

• The chance to make a positive impact on the future of our Human Success mission and contribute to the success of our customers.

What type of person succeeds in this role?

We’ve surveyed our current and SDRs and some common traits that they share are:

• Curiosity and Learning: Demonstrate a strong internal drive to acquire new skills and competencies, staying up-to-date with industry trends and best practices. You are also curious about understanding our ICP’s needs, taking a more consultative approach for qualification.

• Self-Motivation and Drive: Take ownership of your workload, ensuring that you meet and exceed targets. Your ability to stay focused and productive is crucial to your success.

• Detail-Oriented Communication: Exhibit meticulous attention to detail in your communication and collaboration with team members, especially when working remotely.

• Acute Listening Skills: Possess exceptional listening skills to accurately identify customer pain points and effectively match them with our platform solutions.

• Competitive Spirit: Bring a competitive edge and a strong desire to succeed both individually and as part of a team.

• Adaptability: Thrive in a fast-paced environment, embracing change and continuously learning to stay ahead.

• Resilience: Show resilience and perseverance in the face of challenges, maintaining a positive attitude and determination to achieve your goals.

What experience are we looking for?

• Recently graduated from an accredited college/university in a business or technology-related field

• Previous experience in sales, customer service, marketing, consulting, or a related field.

• Previous experience working within a B2B SaaS or technology solutions company.

• Proficiency with Microsoft 365, Teams, Excel, PowerPoint, and SharePoint. Ideally has used sales tech –stack before for outreach cadence building tasks.

• Confidence in leading sales qualification calls and has the ability to deliver an exceptional customer experience

• Experience using a customer relationship management application (CSM) to track sales pipeline activities.

If you are passionate about delivering exceptional customer experiences, eager to learn, and ready to make a significant impact, we would love to hear from you. Join our team and be part of a dynamic and supportive environment where your contributions are valued and your growth is encouraged.

What are the next steps?

We’ve tried to make the application process as streamlined and painless as possible. Below you can have a peek at our hiring process, so you know what to expect.

1. Click the apply button on this page.

1. Next, you’ll be taken to another form where you’ll upload your resume and add a cover letter if you wish.

1. After the application is completed and you’ve clicked ‘Send’, you’ll receive a confirmation email, so you know that your application has been received.

1. Within approximately 20 days, you will hear from our recruitment team for an update on your application.

1. If our team thinks the role is a great match for your profile, we will reach out to schedule a first interview. This will normally be a 15-minute chat to hear more about you and we will also share more about Zensai.

1. After this conversation, we will provide feedback on our conversation and let you know if we’d like to keep progressing with you along the hiring journey.

1. If we both see a match in each other, we’ll invite you along for an interview together with the hiring manager. This will usually be a 1-hour meeting through Teams.

1. Within an average of 35 days, you’ll know if it’s a “Yes, please!” or a “Maybe later” for joining our team.