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Customer Service Agent at DATAMARK, Inc.

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

India, Tunisia

Offer summary

Qualifications:

Excellent customer service skills, Strong communication and interpersonal skills, Proficient in English Language, Keyboard proficiency under pressure.

Key responsabilities:

Facilitate communication between client and customers
Determine language needs of callers
Enter customer information accurately
Access databases efficiently
Transfer calls to appropriate staff

DATAMARK, Inc.

See more DATAMARK, Inc. offers

Job description

DATAMARK, Inc. is currently seeking a professional and experienced Bilingual Interpreter to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Bilingual Interpreter will play a crucial role in facilitating effective communication between client and customers.

Determining the language needs of the caller
Entering appropriate customer information as needed
Accessing appropriate databases
Quickly transferring calls to the appropriate staff member
Providing additional assistance when needed

Requirements

Excellent customer service, communication and interpersonal skills
Ability to enter and access information using a computer terminal while responding to customer needs
Excellent keyboarding skills
Professionalism, accuracy and speed are essential
Excellent command of the English Language – no other language skills are require

Benefits