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Customer service agent

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Minimum 3 years customer service experience, Experience with an international parcel carrier, Fluent in English, written and verbal, Typing speed of at least 40 wpm, Friendly and professional demeanor.

Key responsabilities:

Manage tickets and live help efficiently
Solve problems and meet deadlines
Exceed customer expectations consistently
Handle customer queries and complaints diplomatically
Multitask in a demanding environment

Expo https://expo.dev/

11 - 50 Employees

See more Expo offers

Job description

Your missions

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

Job description

We’re seeking experienced customer service agents to join our team. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask. The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations and have a good level of diplomacy, when dealing with customer queries and complaints.

Applicant criteria

A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.

A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.

Excellent communication skills, both written and verbal.

Critical thinking and problem solving skills.

A minimum typing speed of 40 wpm.

Fluent English, both written and verbal

The detail

8:30am to 5pm Mon-Fri (GMT).

You need a min 20 MB broadband line, and your own PC/Laptop and headset.