Offer summary
Qualifications:
3+ years in Technical Customer Support, Networking knowledge and Linux experience, Understanding of DNS, DHCP, TCP/IP, Experience with SaaS Products, OT and Security experience - Advantage.Key responsabilities:
- Investigate and reproduce issues for customers
- Maintain relationships with support customers and teams
- Analyze and resolve complex customer problems
- Identify and address customer satisfaction concerns
- Provide regular status reports to customers