Offer summary
Qualifications:
2+ years as a developer or 3+ years in advanced technical support in a SaaS environment, Experience in problem-solving in a SaaS environment using Agile methodology, Experience working with APIs, Knowledge of HTML/CSS/JavaScript, Experience using logs for troubleshooting.
Key responsabilities:
- Assist clients during integration and provide ongoing support
- Investigate, diagnose, and resolve client requests using technical tools
- Manage inquiries from reception to resolution and support in complex scenarios
- Create internal documentation and assist in RFP processes
- Stay updated on product changes and participate in change management