Technical Support Analyst

Entity: WELL EMR Group  

Position: Technical Support Anlayst

Type: Full Time 

Location: Whitby, ON & Vancouver, BC   

About the Company: 

WELL EMR Group is currently in need of a Technical Support Analyst to join their rapidly expanding operations team in the Whitby, On and Vancouver, BC office. This is a permanent role in the medical IT industry.  

The role is going to be mostly "Work from Home" and post COVID there may be occasional in office meetings so proximity to the offices is preferred in both Ontario and BC.  

WELL EMR Group is the third largest Electronic Medical Record vendor in Canada, and rapidly expanding. The company offers several products and the support position will be for the OSCAR Professional EMR software. WELL EMR Group is a wholly owned subsidiary of WELL Health Technology (WELL.TO), a publicly traded technology company based in Vancouver.  

WELL Health Technologies is a leading multifaceted healthcare organization that offers both clinical care and technology services. 

Position Summary:

As a member of the the team you will assist customers on the phone with using the software deployed by WELL EMR Group. While no technical background is needed, it is an asset in the role.

What you will be doing: 

• Assist clients with "how-to" questions, and ticket creation. 
• Assist clients with the use of the software in day-to-day operations. 
• Work on internal projects. 
• Creation of documentation
• Online and telephone support of medical software 

You have: 

• Minimum 2 years of customer service 
• Minimum 2 years of Linux, Tomcat, and MySQL experience 
• Must be passionate about helping people. 
• An interest in technology a bonus 
• MySQL or similar 
• Ubuntu OS or similar 
• Tomcat 
• SALT or similar 
• Supporting Java Applications 
• JavaScript 

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate. 

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’  ESG strategy pillar.

Want Read more about us: https://stories.well.company/