Offer summary

Qualifications:

Fluent in Norwegian (written and spoken), Proficient in English (written and spoken), Experience in technical support or customer service preferred, Excellent problem-solving skills, Ability to work remotely.

Key responsabilities:

Provide technical support to clients via phone, email, and chat

Troubleshoot and resolve technical issues for client satisfaction

Communicate solutions clearly to clients

Stay updated with product knowledge

Document customer interactions for improvement

Job description

Are you a Norwegian speaker eager to bring your technical expertise to a supportive team? Patrique Mercier Recruitment PT is thrilled to announce an opportunity for a Norwegian Speaking Technical Support Agent! This role allows you to work remotely while enjoying the stunning landscapes and vibrant culture of Greece, complete with an enticing relocation package. It's a perfect blend of professional growth and personal adventure!

As a Norwegian Speaking Technical Support Agent, you will be at the forefront of customer interactions, effectively assisting clients with their technical queries and issues. If you are driven, enjoy problem-solving, and are ready for a unique career opportunity, we would love to have you on our team. Join us to make a difference in our clients' experiences while exploring a new chapter in your life!

Responsibilities

Provide exceptional technical support to Norwegian-speaking clients via various communication channels, including phone, email, and chat.
Troubleshoot and resolve a range of technical issues while ensuring high levels of customer satisfaction.
Communicate solutions clearly and assist clients in understanding the processes involved.
Stay up to date with product knowledge to provide accurate assistance.
Document customer interactions and feedback to drive continuous improvement.
Collaborate with team members to enhance service delivery and client satisfaction.
Engage in ongoing training to develop your technical skills and knowledge.

Requirements

Fluent in Norwegian (both spoken and written) with strong communication skills.
Proficient in English, both spoken and written.
Experience in technical support or customer service roles is beneficial.
Excellent problem-solving skills and a keen analytical mind.
Ability to work effectively in a remote setting.
Positive attitude with a commitment to customer satisfaction and problem resolution.
Willingness to relocate to Greece and explore a new cultural experience.

Benefits