Here’s why we need your help:
Recovery.com has grown rapidly over the past few years, and we’re looking for a Global Director of Sales to lead the charge in expanding our footprint across the digital marketplace. We need a strategic leader to manage a team of 8 or more sales professionals, including Account Executives (AEs) and Business Development Representatives (BDRs), to drive new sales revenue growth and net revenue retention (NRR). Reporting to the VP of Sales, you will develop scalable playbooks, optimize pipeline management, conduct call reviews, and ensure our sales reps are equipped to perform at the highest level. With the rising demand for our services, you will play a critical role in ensuring the team is prepared to manage client relationships effectively and exceed growth expectations.
Work Location:
- This is a hybrid role based in Madison, Wisconsin.
- We are also open to remote candidates who can work effectively with our teams and visit the Madison office regularly.
How you know you’re being successful:
- Revenue Growth: You ensure that the team consistently hits and exceeds revenue targets through both new business and account expansion.
- Team Development: The sales team grows under your leadership, with improved skills, higher performance metrics, and scalable processes in place.
- Playbook and Rev Ops Adoption: You’ve successfully implemented and fine-tuned sales playbooks and rev ops motions that help the team deliver consistent results across all accounts.
- Improved Client Engagement: Your leadership results in more meaningful and productive client interactions, resulting in higher satisfaction, account expansion, and long-term retention.
We’ll expect you to do things like these:
- Lead and mentor our current team of 6 sales professionals (AEs and BDRs) to consistently achieve revenue growth and retention targets.
- Develop and implement scalable sales playbooks and rev ops updates that drive revenue, improve client retention, and optimize sales processes.
- Conduct regular call reviews and provide structured feedback to improve sales performance.
- Oversee pipeline management, ensuring that opportunities are being effectively tracked, managed, and closed in a timely manner.
- Collaborate with the Performance Management team to identify upsell opportunities and drive expansion within existing accounts.
- Work closely with Revenue Operations to refine sales processes, leverage CRM tools, and streamline operations.
- Provide regular reporting to the VP of Sales on team performance, forecast accuracy, and revenue metrics.
- Improve cross-functional collaboration, ensuring alignment between sales, marketing, and customer success.
Required Qualifications:
- Experience: Minimum 5+ years of sales leadership experience, with a strong background in managing teams of AEs and BDRs.
- Sales Leadership: Proven ability to lead, mentor, and develop high-performing sales teams, particularly those focused on both new client acquisition and account expansion.
- Sales Process Development: A strong track record of building, refining, and implementing scalable sales processes.
- Rev Ops and Data Acumen: Experience using CRM tools (e.g., HubSpot, Salesforce), sales tools, and using data for decision-making, reporting, and pipeline management.
- Collaboration Skills: Experience working cross-functionally with teams like Marketing, Customer Success, and RevOps to align on company goals.
What we think will improve your chances of success:
- Experience in digital marketing, advertising, or SaaS. While not a requirement, familiarity with digital marketing and performance-based advertising will give you a significant advantage.
- Strong leadership and presentation skills. You’ll be presenting to clients and internal stakeholders, and strong communication skills are critical to success in this role.
Travel Expectations:
- Occasional travel may be required, with approximately 10-15% of your time spent traveling for key client meetings or team collaboration sessions. Travel to bi-annual company retreats required.
Compensation
The base salary range this position is $120,000-150,000. Compensation may be adjusted based on tenure and experience.
- Annual On Target Earnings - $180,000 to 230,000 (base plus commission)
Equity Options
In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth.
Quarterly Bonus
An additional 10% of base earnings is paid out quarterly when the company meets its revenue target.
Dane County Housing Stipend
We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $689/month in addition to your salary ($8,268/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).
Benefits and Perks
This role is eligible for the following benefits and perks:
- Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
- Short- and long-term disability and basic life insurance
- 401K (100% company match up to 3% and 50% on the next 2%)
- Paid time off, paid holidays, and leaves of absence
- Education Assistance (for educational coursework directly related to your role)
- Flexible hybrid and work-from-home policy
About Recovery.com
Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.
Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.
Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:
- Regularly show compassion and empathy for customers, patients, and fellow colleagues
- Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
- Strive for growth and humbly seek to improve in all aspects of work
- Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
- Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
- Embrace creativity by testing the norms and being open to new ideas
Equal Opportunity Statement
Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.
