With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The essence of the Key Account Manager role will be to manage a portfolio of our most important North American Hotel Groups. Our focus is on promoting retention and driving revenue growth via solutions that help our groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the outstanding OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account
This is a remote position, with up to 20% domestic travel.
In this role, you will:
- Own relationships with assigned Hotel management companies and North American regional chains
- Conduct high quality conversations around tech strategy and food and beverage operations
- Provide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs
- Develop and implement engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.
- Provide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives
- Represent OpenTable at industry and partner events and tradeshows as needed
- Navigate sophisticated decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.
- Work with the OpenTable field account management team and Hotel Account executives to ensure a tight coordination of plan for each account
- Own the administrative side of the role, including documentation and feedback of client engagement in Salesforce.
- Gather feedback from customers to suggest feature and functionality requirements for product upgrades
- Plan and implement strategy to drive adoption and usage of key product features and functionality against a target list of accounts
- Stay on top of ongoing product and technology developments within the Hospitality space and understand how that applies to conversations
Please apply if:
- 3+ years of experience in B2B account management
- You are passionate about the hospitality industry with knowledge and experience working with Hotels
- You are a self starter and can take ownership of account portfolio
- You have a track record of owning and driving pivotal initiatives to meet pre-set objectives
- Passionate about using data and analytics to advise decision-making.
- You are skilled at stakeholder management to address problems and achieve results, ranging from restaurant managers to software product managers
- You have strong time management and comfort with administrative tasks
- You are proficient in Google Suite, Microsoft Office. Salesforce experience is a plus!
- You are comfortable working in an unstructured and forward-thinking environment
- College degree required
A few of the benefits you get at OpenTable—
- Generous paid vacation
- Day off on your birthday
- Company-matched retirement plans
- Company-wide week off each year
- Work from (almost) anywhere policy
- Health, dental, and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Company-paid therapy sessions through SpringHealth
- Paid Volunteer Time
- Universal Paid Parental Leave
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $75,000 - $95,000.
In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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