Senior Optical Network Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Senior Director, Franchise Leader, as the Senior Optical Network Engineer you will be responsible for analyzing the customer’s network, identify the network solutions, and plan the integration/conversion requirements to meet the customer’s needs.

• Implements upgrades of Customer’s In-Service networks without impacting the services provided to the end user.
• Includes, yet not limited to, Channel Adds, Node Insertions, Traffic Migrations, and HW/SW Upgrades.
• Create and own Engineering Method of Procedures (EMOP), supports field execution remotely of these modernization projects.
• Plan, develop and execute on Customer modernization plans for evolving customer networks via the EMOP process.
• Ensure proposed solutions are technically viable, meet customer requirements and provide maximum benefit to Ciena.
• Deliver and own Network Engineering documentation for Customers via the Detailed Network Design service offering.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Technical Degree; BS or MS in Engineering or Computer Science or relevant experience
• Knowledge of Ciena products, particularly 6500, RLS and Waveserver. 
• Excellent verbal and written communications skills
• Excellent presentation and customer service skills
• Strong working technical expertise in optical networking with extensive hand-on experience.
• Excellent systems level understanding and an ability to learn and apply new concepts and technologies quickly
• Ability to work within a high performance team
• Flexible and able to handle multiple tasks with minimal supervision.
• Expert in problem solving down to the design level and then translating that back to Engineering for resolution

Good To Have :

• Results oriented, Collaborator, Accountable
• Strong outstanding verbal and written communications.
• Self-motivated, passionate, customer focused with ability to collaborate and interact with cross-functional organizations within Ciena and customers.
• Breadth of technology, services and business acumen.
• Strong planner and organizer. Ability to execute experiments while meticulously documenting results for communication to stakeholders
• Ability to be resilient and work under high stress situations involving live customer traffic, maintenance windows and solution of complex technical issues under rigid time constraints

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