Data Centre Account Coordinator

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Account Coordinator is responsible for assisting the management and processing of all commercial aspects of customers’ relationship with the Data Centre, with a focus on our customers and ensuring their complete satisfaction. 

What you’ll do   

• Assisting the customer team to ensure the customer and Datacom’s commercial requirements are carried out effectively, including the processing of billing, reporting, annual price adjustments and formulaic contract renewals.
• Assisting with smaller sales to existing customers in support of the wider sales team.
• Assisting with the onboarding of new customers, supporting Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers.
• Managing customer offboarding process.
• Adhering to security policies and procedures including incident reporting and attending information security management trainings as required.
• Monitoring the performance of ISMS, ensuring it satisfies ISO27001 requirements and reporting this to management

What you’ll bring  

 Desirable Knowledge but not essential

• Developing understanding of account management techniques and disciplines.
• Product and industry knowledge coupled with the ability to deal with customers at all levels to achieve successful results.
• Knowledge of the data centres customer base.
• An understanding of the Data Centres business requirement(s).
• Prior industry experience.
• Previous customer service background, with exposure to managing customer contracts and requests.

Skills

• Customer service focus with the ability to build trusted customer relationships.
• Ability to problem solve to manage customer issues of diverse scope.
• Excellent communication skills, both written and verbal.
• Ability to manage competing priorities and work to deadlines.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.