Offer summary
Qualifications:
High school diploma / GED required, 3+ years in customer service preferred, Basic knowledge of Microsoft Office, Associate or bachelor’s degree preferred, Experience with multi-channel communications.
Key responsabilities:
- Provide exceptional member experience via calls and digital interactions
- Resolve and own member healthcare issues efficiently
- Guide members through the healthcare system and advocate for their needs
- Document interactions thoroughly and followed up on tasks
- Support members effectively, including de-escalating frustrated clients