Bilingual Customer Support Representative

This is a remote position.

As a Bilingual Customer Support Representative, you’ll play a crucial role in guiding self-employed clients through the intricacies of tax credit applications. Your expertise will be instrumental in helping individuals who missed work due to COVID-19 secure valuable tax credits from the IRS. This position offers a unique blend of customer service and financial assistance, allowing you to make a tangible difference in people’s lives while developing your skills in a fast-paced, growth-oriented environment.

• Guide clients through tax credit application processes, providing clear explanations and support
  
• Conduct follow-up calls to ensure application completion and address client concerns
  
• Seamlessly switch between English and Spanish to serve a diverse client base
  
• Relay critical information, issues, or client needs to the internal team
  
• Maintain accurate and up-to-date client records
  
• Utilize various software tools, including Windows and Google Suite applications
  
• Multitask effectively while managing a high volume of client interactions
  
• Stay informed about evolving tax credit regulations and company procedures
  

Requirements

• Fluency in English and Spanish (written and verbal)
  
• Strong customer service orientation with excellent communication skills
  
• Proficiency in Windows and Google Suite applications
  
• Ability to explain complex financial concepts in simple, understandable terms
  
• Comfortable discussing financial matters and handling sensitive information
  
• Excellent time management and multitasking abilities
  
• Pleasant speaking voice and professional demeanor
  
• 5-10 years of customer service experience preferred
  
• Ability to work independently and as part of a team in a remote environment
  
• Reliable internet connection and quiet workspace for remote work
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job