Offer summary

Qualifications:

Fluent in Dutch (spoken and written), English proficiency is a plus, Customer service experience preferred, Strong attention to detail, Familiar with computer systems.

Key responsabilities:

Serve as the main contact for Dutch-speaking customers

Assist customers with inquiries and concerns promptly

Ensure positive customer experiences during transactions

Maintain accurate records of customer interactions

Gather customer feedback for service enhancement

Job description

Patrique Mercier Recruitment is excited to present an amazing opportunity for Dutch-speaking individuals with a flair for customer service to embark on a career journey in Greece. As a premier recruitment agency, we specialize in connecting talented individuals with leading employers across various sectors, including social media, gaming, and hospitality. This position not only offers a chance to work in a fast-paced environment, but also provides the unique opportunity to experience life in one of Europe’s most beautiful countries. You will be at the forefront of customer interaction, using your linguistic skills to assist Dutch-speaking clients, resolve issues, and enhance customer satisfaction. If you're driven, enthusiastic, and ready to take the next step in your career, we encourage you to apply and discover how rewarding a role in customer service can be.

Responsibilities

Act as the primary contact for Dutch-speaking customers through various communication channels, including phone, email, and live chat.
Assist customers in navigating products and services, addressing queries and resolving concerns promptly.
Maintain a positive customer experience by processing orders, returns, and exchanges efficiently.
Keep accurate records of customer interactions, including inquiries and actions taken.
Collaborate with colleagues to provide the best possible service and continually improve practices.
Participate in training sessions to enhance product knowledge and service skills.
Gather and report customer feedback to help improve service strategies.

Requirements

Fluent in Dutch (both spoken and written); English proficiency is a significant advantage.
Experience in customer service or a related field is preferred but not mandatory.
Excellent communication and problem-solving skills.
Strong attention to detail and ability to multitask effectively.
Comfortable using computer systems and customer service software.
Willingness to relocate to Greece and adapt to an international work environment.
Passionate about providing high-quality customer service and helping clients succeed.

Benefits