IDMWORKS is an award-winning identity and access management (IAM) solutions firm that has been serving a wide range of sectors since its inception in 2004. As a firm that’s purely focused on IAM, IDMWORKS offers a comprehensive range of services designed to enable enterprises to effectively manage, secure and scale employee and customer access to systems, data, and software applications. This specialized service empowers organizations across key industries, including banking and finance, commercial and retail, healthcare, higher education, and government, to ensure secure and efficient access management.
IDMWORKS has been a pioneer in remote-work for 20 years with teams operating across the US, Canada and India. This approach has helped establish themselves as a leader in the field of IAM with their commitment to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees. This dedication has driven transformative growth in the organizations they serve.
Ready to become an integral member of a tight-knit team of IAM pros with a relentless commitment to delivering amazing customer experiences that create an environment where long-term business partnerships flourish? We anticipate what our customers need, chart a course for their success, and walk alongside them every step of the way.
Primary Duties:
Must have experience in Identity and Access Management and hands-on knowledge in one or more of these IAM Technologies.
Good hands-on experience in Ping Products (other IAM/SSO products are a plus) .
Excellent problem solving and troubleshooting skills especially with Ping Products.
Experience in L2/L3 Support and support processes.
Ability to communicate effectively
Others:
o Provide real time resolution on a wide range of technical and non-technical customer issue
o Strong analytical and troubleshooting skills for problem determination, workaround resolution, root cause analysis, major incident management etc.
o On-Call: willingness to receive calls and support during off-office hours and over weekend (as required)
o Willingness to learn new technology (primary and secondary skill) o Perform development and enhancement activities based on customer requirements
o Guide team to perform day-to-day operations and mentor them to enhance their skills o Skillful to get knowledge of existing implementation from customer / vendor
o Provide assistance and cover for other team members
o Play the role of individual contributor and become a focal point of contact for customer
o Gather requirements from customer for enhancement requests
o Provide a high level of customer service with pro-active communication
o Work with vendor product support to open, troubleshoot, and resolve product issues o Should be able to provide inputs for Weekly Status Report/Periodic Status Report
Qualifications/Experience:
o Extensive customer support and management experience
o 4 - 8 years of experience and exposure to at-least one IAM product (OIM, Sailpoint, MIM, etc.)
o Experience on Enterprise directories (LDAP, Active Directory, etc.)
o Hands-On experience to Incident Management system (Remedy, OTRS, Service Now etc.)
o Basic knowledge of
Java, .NET, or similar object-oriented programming language (any one)
Relational databases (Oracle, MSSQL, MySQL, etc.)
Operating systems (Windows and Unix)
Application servers (Tomcat, WebSphere, WebLogic etc.)
o Excellent communication and interpersonal skills
o Excellent analytical approach and problem solving skills
o Understanding of software development life cycle, source control and support tools
o ITIL v3 Foundation or above is a plus
IDMWORKS is a forward-thinking company dedicated to providing top-tier identity and access management solutions. Their comprehensive offerings, coupled with their unmatched industry expertise and proven outcomes make them a valuable partner for enterprises needing to enhance their IAM program.
IDMWORKS provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IDMWORKS will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability
