Application Support Analyst (Remote)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is an independent insurance intermediary that through its licensed subsidiaries provides a variety of insurance and reinsurance products and services to corporate, public entity, institutional, trade, professional, association, and individual clients. Headquartered in Daytona Beach, Florida, offices are located across the United States, with products and services offered through four major business divisions. We are listed on the NYSE at BRO. Our drive to be the best has made Brown & Brown one of the largest and most respected independent insurance intermediaries in the nation, with over 75 years of continuous service. The Company is ranked as the sixth largest such organization in the United States and seventh in the World by Business Insurance magazine.

The Applications Support Specialist position provides customer support service to user of software applications used within the business, enabling needed business processes to be successful. Working under the supervisor of the team leader, this role is responsible for responding to a wide variety of customer needs and providing on-call support. This could include handling customer complaints, solving user access issues, troubleshooting, diagnosing problems, escalating issues as needed and problem solving. The Analyst position also monitors the application system(s), manages data, provides basic instructing and train to end users, completes root cause analyses, makes recommendations, and works through others to improve processes.

Essential Duties and Responsibilities:

• Support both vendor and in-house developed applications in production environment. Providing technical assistance for questions and problems.

• Effectively interacts and clearly communicates with teammates within multiple levels and departments within the business, to support the effective and efficient use of the department’s applications.

• Able to follow and execute upon standard operating practices and procedures.

• Demonstrated knowledge in multiple applications supported by the department.

• Leverages application expertise to troubleshoot, problem solve and offer solutions.

• Able to effectively use and offer customer support to multiple system tools and applications.

• Maintains security access for information systems.

• Monitors the critical Business Application Systems (COTS) and perform necessary testing, validation for release management, ongoing troubleshooting, and issues management.

• Supports application conversion and implementation projects.

Required:

• 1-3 years foundational knowledge of the insurance industry.

• Experience providing support for Insurance related Agency Management Systems and related applications.

• Bachelor’s degree or equivalent experience

• Proficient with MS Office Suite, particularly Excel.

• Strong problem-solving skills for technology-related issues and complex business scenarios.

Preferred:

• Experience in DevOps, Jira or equivalent development tools.

Competencies:

• Drives Results – Consistently achieve results through responsiveness and problem solving.

• Customer Focused – Builds strong relationships and delivers customer centric solutions with patience and empathy.

• Decision Quality – Make good and timely decisions that drive efficient workflows.

• Communicates Effectively – Develops and delivers communications that convey a clear understanding of the unique needs of different audiences.

• Action Oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Quality Control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Critical Thinking: Able to provide objective analysis and evaluation of issues

Physical Requirements Necessary on a Regular Basis:

• Ability to perform 70% sedentary work, exerting up to 10 pounds of force occasionally, and exert negligible force frequently; may be asked to exert up to 20 pounds of force periodically, as needed.

• Vision sufficient for use of a computer monitor.

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, event equipment setup and telephone on a constant basis, 7-8 hour per day.

• Physical efforts include repetitive small motor activity, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing, lifting light objects less than 10 pounds frequently, and climbing occasionally.

• Full-time position that will require periodic early morning, evening, and weekend duties.

• Up to 30% travel.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $75,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.