Director - Global Travel Industry Sales

Overview:

The Director of Global Travel Industry Sales is responsible for the development and execution of strategic sales and marketing as it pertains to the following segments: OTA’s, Wholesale and Receptive Operators, Business Transient, and Consortia. This individual will build and lead the team responsible for creating and maintaining relationships with travel industry clients to ensure established sales and revenue goals are achieved. This person must execute the culture, mission, values and quality standards to ensure maximum potential is achieved and create an exceptional climate of professional and personable service that ensures that long term satisfaction of employees, guests, clients, owners and investors.

ESSENTIAL FUNCTIONS

• Develop an annual budget and business plan that addresses the strategies and tactics for achieving the revenue, market positioning and other goals for the above mentioned travel industry segments.
• Lead the strategic and business development exercise focused on creating partnerships with key global travel industry accounts across all segments.
• Recruit and manage the Global Travel Industry Sales team as business conditions dictate while driving accountability for translating business strategies into aggressive, yet achievable sales targets.
• Collaborate with the Senior Vice President of Global Sales and Marketing and other members of the corporate Hotel Marketing division to create, implement, and measure the success of marketing co-programs and promotions; create digital assets for the promotion of the portfolio; develop and implement on line sales support tools.
• Work with hotel properties to ensure maximum engagement with key travel industry partners as well as provide information on industry trends and accounts.
• Collaborate with the corporate Revenue Management team to ensure the portfolio is in compliance in the areas of rate and branding as well as the negotiation of all global contracts.
• Increase brand awareness through sales initiatives to include but not limited to trade show participation, sales missions, personal sales calls, sponsorship, events, familiarization trips, site inspections, etc.
• Maintain accurate and up-to-date information on all clients in the sales database.
• Be the internal evangelist for the Travel Industry Sales customer segments

OTHER FUNCTIONS

• Develop market assessments of hotels and provide support of assumptions. Monitor market trends, occupancy and competitor strategies. Ensure effective product distribution.
• Analyze and review monthly (and weekly where available) STAR report results to determine hotel effectiveness; implement strategy at managed properties as needed.
• Collaborate with Revenue Management; participate in yield/selling strategy and review meetings as needed. Provide direction to maximize RevPAR and RevPAR Index.
• Assist in the training of on property Sales teams in corporate procedures and essence of job responsibilities.
• Create expectations, lead people, manage processes and hold people accountable for agreed upon activities and timetables.
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
• Communicate with properties to keep them informed on hotel, regional and corporate procedures.
• Evaluate work procedure;, review standards; identify methods for increasing efficiency or effectiveness; and respond proactively to any needs that have arisen
• Listen to comments, criticisms, and feedback from Guests, employees and other managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
• Present a professional image to employees, guests, clients, owners, and investors.
• Develop and maintain positive relationships within the business and social community.
• Work as a team; helping all employees to complete the required activities that ensure we blow away guest expectations.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Hotels unique.
• Participate in key organizations as directed by management.
• Operate ethically to protect the image of Hard Rock.
• Perform duties in accordance with company standards, policies, and guidelines, Federal and State regulations.
• Utilize programs designed to help Save the Planet.

CORE COMPETENCIES

• Understanding the Business
• Getting Organized
• Getting Work Done through Others
• Energy and Drive
• Inspiring Others
• Act with Honor and Character
• Being Open and Receptive
• Hiring and Staffing

REQUIREMENTS

MINIMUM

• Must have a bachelors’ degree; preferably in hospitality management from an accredited institution. At the least, a combination of education and experience equivalent to graduation from a college or any other combination of education, training or experience that provides knowledge, skills and abilities.
• 7-10 years sales and hospitality management experience required including 3-5 years in travel industry sales at the global level; international experience preferred.
• Deep understanding of lifestyle hotel products and guest services.
• Ability to create an enjoyable work environment as well as possessing strong mentoring and motivational skills.
• Must be a self-starter with an entrepreneurial spirit; ability to multi task.
• Ability to travel extensively.

SKILLS ( LANGUAGE, MATHEMATICAL, TECHNICAL & REASONING)

• Must possess strong listening skills.
• Excellent verbal and written communication and presentation skills. Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities preferred; fluency in English required.
• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to deal effectively with internal and external customers and staff; some of whom will require high levels of patience, tact, and diplomacy.
• Use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• Excellent computer skills including Delphi, Lanyon and Microsoft Office ( Excel and Powerpoint )

PHYSICAL DEMANDS

• Ability to move (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

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