Offer summary
Qualifications:
3+ years in technical support or customer-facing role, Proficiency in SQL, Cloud expertise (Google Cloud, Grafana), Experience with APIs and REST clients, Strong multitasking and project management skills.
Key responsabilities:
- Deliver fast and efficient support to customers
- Identify, document, and report bugs
- Collaborate with Customer Success and Engineering teams
- Leverage customer feedback for product improvements
- Create and maintain user-friendly solution documentation