Offer summary
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field, Proven experience in a technical support or helpdesk role, Familiarity with proprietary trading software is a plus, Strong problem-solving skills, Excellent communication and interpersonal skills.
Key responsabilities:
- Provide technical support to traders and staff
- Assist traders in using trading software
- Help new traders get started
- Keep records of technical issues and solutions
- Collaborate with IT and development teams