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Customer Success Associate - USA

extra holidays

Remote:

Full Remote

Contract:

Full time

Salary:

38 - 67K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

BA/BS degree or equivalent experience, 3-5 years of MRI technologist experience, Understanding of DICOM communications, Ability to analyze complex situations, Strong verbal and written communication skills.

Key responsabilities:

Drive business value through SwiftMR
Perform product installations and optimization
Train customers for optimal software use
Respond to customer inquiries and issues
Collaborate with Sales and Product Operations

AIRS Medical Scaleup https://airsmed.com/

51 - 200 Employees

See more AIRS Medical offers

Job description

AIRS Medical Inc., founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value.

AIRS has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. This SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea and the US market. Having earned FDA 510k and EU MDR CE mark, it is now ready for a global scale up.

With the recent acquisition of AI-robotics-based startup, Artiq, AIRS aims to further solidify its unique market position of diagnostic efficiency as well as its monopoly of top-notch talents in AI and robotics. Artiq brings to AIRS a new product, AIIV, a venipuncture automation robot. The prototype is ready to undergo clinical trials in summer 2024 in Korea, with commercial launch targeted for the end of 2024, which will be the first commercialization of its kind in the world.

AIRS has finalized a $20 million Series B fundraising stage in last July. The accumulated total of funds raised to date is approx. $35 million.

🚩Roles & Responsibilities

We are looking for a Customer Success Associate to be the trusted advisor to our customers. The expected role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution.

Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers
Respond to and resolve customer inquiries regarding product usage and/or MR image quality
Align with Sales on sales pipeline priorities and renewal strategies
Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.

Requirements

🎯Qualifications

BA/BS degree or equivalent experience
3-5 years of MRI technologist experience
Understanding of DICOM communications
Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
Strong verbal and written communication skills
Creative, resourceful, detail-oriented and highly organized
Passion for continuously learning new technology and being able to provide value to the customer
Willingness to travel by up to 65%-70% of working hours

🏅Preferred Experiences

PACS administrator experiences, with familiarity with latest technology as well as networks/servers
Familiarity with working in a ‘start-up’ environment
Experience working autonomously from a remote location

Benefits

🤝 Work Conditions and Environment