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B2B Travel Agent (Italian)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Portugal

Offer summary

Qualifications:

Native/fluent in Italian, Fluent in English (B2 level and higher), Experience in customer service, especially travel, Familiar with GDS systems, Computer literate with various platforms.

Key responsabilities:

Provide personalized support to travelers
Resolve travel and tech-related issues
Maintain knowledge of travel industry trends
Build relationships across global teams
Meet and exceed performance KPIs

TopTalent Recruitment Agency Information Technology & Services Startup https://www.linkedin.com/

2 - 10 Employees

See more TopTalent Recruitment Agency offers

Job description

Position: B2B Travel Agent (Italian)

Location: remote, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Assist travelers with best-in-class personalized support
Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.

REQUIREMENTS:

Native/fluent in Italian, both oral and written. Fluent in English (B2 level and higher)
Previous working experience in a customer service roles, ideally covering travel and hotel segments
Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
After initaial 6 week training (hybrid schedule) fully remote. Required to join office teams meetings several times per month.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Sign on bonus
Generous medical plans, dental, and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support,
Connectivity stipends
And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2