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Linux Support Engineer

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Singapore

Offer summary

Qualifications:

4+ years in Support Engineering or customer success, Scripting experience with Bash, Python, Go, Based in Singapore, Excellent English communication skills, Attention to detail.

Key responsabilities:

Resolve technical issues for customers
Collaborate with teams to solve issues
Develop content and features for customers
Implement improvements to customer experience
Manage high-impact cross-functional projects

HR Hints Human Resources, Staffing & Recruiting SME https://hrhints.io/

11 - 50 Employees

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Job description

Voltage Park is building a machine learning cloud infrastructure business from the ground up. As part of this effort, we’re looking for a Linux Support Engineer to join our small team, who will resolve technical issues for our customers. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

What You’ll Do:

Solve escalated technical issues with customers via email and the occasional phone or video calls,

Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers,

Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues,

Identify and implement improvements to the Voltage Park customer experience,

Juggle multiple responsibilities across different support functions,

Manage high-impact cross-functional projects,

Be on-call for urgent system incidents

Requirements:

4+ years in a Support Engineering or customer success role at a technical organization,

Scripting experience using Bash, Python, or Go,

Based in Singapore,