Account Coordinator

Account Coordinator 
  
About Brunel: 
Brunel is a global leader in customized project and workforce solutions, driving sustainable industry transformations through technology and talent. With 120+ offices and over 12,000 specialists, we deliver solutions across sectors like Renewables, Energy, Mining, Life Sciences, and Technology.

Primary Purpose
The Account Coordinator’s primary responsibility is to provide support to Account Managers and to work closely with the Operations Team to facilitate an efficient and positive onboarding experience for every new hire and to coordinate the renewal process in a timely manner.
The Account Coordinator will offer assistance and guidance to Brunel’s consultant workforce including but not limited to, support during assignment, maintain regular contact throughout assignment duration, obtain relevant industry knowledge and lead generation opportunities and provide a high level of service as per Brunel’s Contractor Care program. 


Essential Functions:

• Pro-actively establish the expectations of the consultants are met during their assignment with Brunel
• Maintain awareness of the all the services Brunel offers and communicate services to existing and new consultants
• Responsible for placement renewal, must be completed in a timely manner
• Update all necessary info e.g., status, issues, news, projects, etc of contractors in database
• Stay up to date on current events within the industries of the verticals of the business
• Support the longevity of the consultant’s assignment through open and attentive communication and support
• Maintain an active call list of contractors on current assignment
• Schedule meetings with consultants on a regular basis
• Assist consultants with any issues or concerns that arise during assignment 
• Maximize consultants contract life-cycle duration, minimizing leavers and adding referrals
• Be able to identify and highlight potential leavers, at least 90 days prior to the formal end of their assignment and coordinate the appropriate action: Renewal / Off-boarding / Reassignment
• Provide administrative support to Account Managers
• Act as a liaison between consultants and Account Managers
• Report on forecasted starters, renewals and leavers and assist with active headcount reporting
• Coordinate contractor appreciation events & holiday gifts / deliveries

Location: Houston, TX

• It’s a hybrid position with remote work available on Fridays, and our office is located in Memorial City Center, Houston.

Key Competencies:

• Planning and Organizing
• Applies appropriate time management skills planning work to maximize efficiency (in time and resources) and minimize downtime. 

Qualifications and Work Experience:

• Minimum of 3 years’ experience in an international working environment, associated to a sales and/or recruitment business activities is preferred
• Must demonstrate a sound work ethic and display a high level of initiative
• Must be cordial, conversable and professional; have a high comfort level interacting with senior management; be approachable and adaptable
• Must have excellent verbal and written communication skills
• Must be responsive and committed to very high standards of service
• Good organizational skills, attention to detail and being process driven is required
• Must be able to multitask and work in a fast-paced environment
• Knowledge of Microsoft Word, MS Excel, Teams, Outlook and Database Management

Physical Demands
While performing the essential functions of this job, the employee must be able to sit for extended periods, walk and stand; talk and hear (both in person and by telephone); use hands repetitively to operate standard office equipment; reach with hands and arms; and lift and carry up to 20lbs.