Partner Quality Specialist I

About the Role:

The Partner Quality Specialist I will work with internal and external Partners on the review of marketing material to ensure compliance with all Pathward, Network, and Regulatory guidelines and supports successful program implementations and maintenance.

What You Will Do:

• Reviews marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines.
• Answers incoming Partner calls, emails, and correspondence with the Networks, and internal departments and attends regularly scheduled Partner & internal team meetings.
• Submits issues for resolution to appropriate departments.
• Facilitates, drives, and completes department specific program implementation tasks.
• Trains Partners on and monitors their use of the marketing submission portal.
• Builds relationships with internal and external stakeholders.
• Conducts ongoing quality reviews of Partner marketing materials.
• Remediates applicable Compliance Review findings.
• Meets and maintains all Service Level Agreements as defined by department criteria.
• Meets and maintains acceptable Quality Review scores as defined by department criteria.
• Participates in enterprise projects relating to existing Partner assignments.
• Performs other duties as assigned.

What You Will Need:

• Bachelor’s degree preferred or equivalent experience required.
• 1+ year of prepaid experience desired.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $16.59 hourly – $29.59 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

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