Offer summary
Qualifications:
Experience with Microsoft Office and Outlook, Troubleshooting Citrix/RDS and LAN/WAN, Active Directory and Exchange Online admin, Knowledge of server virtualization technologies, Mobile device support experience.
Key responsabilities:
- Provide frontline support for hardware/software issues
- Root cause analysis for end user problems
- Escalate technical support issues as needed
- Monitor client IT systems and respond to outages
- Create technical documentation and knowledge base articles