Match score not available

Technical Support Account Manager (IAM Integration) – Remote

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Maryland (USA), United States

Offer summary

Qualifications:

Experience in Identity Access Management, Strong background in technical support, Ability to build client relationships, Senior-level management experience, Understanding of SaaS-based solutions.

Key responsabilities:

Guide clients through technical support
Manage IAM system implementation
Serve as point of contact for clients
Coordinate across Sales, Development, and Customer Support
Align internal teams for client success

Provision IAM TPE https://www.provisioniam.com/

See more Provision IAM offers

Job description

Your missions

Company Overview

Provision IAM is a trailblazing software and services company, delivering cutting-edge SaaS-based solutions for Identity and Access Management to financial institutions. Our expertise extends beyond IAM, with a custom digital solutions agency that serves a diverse array of industries, including financial, higher education, and other regulated businesses.

With over 28 years of industry leadership, Provision IAM is dedicated to optimizing digital operations and managing identity access. Our team is a unique blend of highly creative and technically skilled professionals who share a passion for integrating seamless, innovative solutions into our clients' systems. We pride ourselves on our ability to combine technical excellence with creative problem-solving, ensuring that our clients receive the best possible service and support. Join us and experience the difference of partnering with a company committed to your success.

Job Description

We are seeking a Technical Support Account Manager with expertise in Identity Access Management (IAM) who will build trusted relationships with clients and guide them through both technical support and IAM system implementation. This senior-level role is pivotal in ensuring customer satisfaction, driving product adoption, and managing post-implementation support. You’ll serve as the day-to-day point of contact for our clients, ensuring their success with Provision IAM.

The Account Manager (AM) acts as an intermediary between nearly all departments inside Provision IAM. The AM ensures that clients receive tailored products, information, and support, based on an in-depth understanding of their business and expectations. This role requires seamless coordination across teams, including Sales, Development, DevOps, and Customer Support, to deliver a personalized and comprehensive customer experience.

In this role, you will work closely with Implementation Specialists, Developers, and DevOps Engineers to facilitate onboarding and ensure seamless integration of IAM solutions. You will anticipate customer needs, align internal teams, and ensure the smooth progression of client projects. This role reports to the Director of Customer Care.