Customer Service Representative (Dutch/German and English)

Job Description:

We are on the look out for a dynamic and motivated Customer Service Representative to join the team of one of our best international clients. In this role, you will support customers from various markets by addressing their inquiries and resolving their issues. The position is ideal for fluent speakers of Dutch or German along with English, with the flexibility to work from home.

Key Responsibilities:

• Customer Interaction: Respond to incoming customer inquiries via phone, email, and chat in Dutch/German and English.
• Problem Solving: Provide accurate, efficient, and friendly service to customers facing challenges with products or services.
• Support & Solutions: Offer assistance in resolving issues related to billing, product information, technical support, and general inquiries.
• Escalation Management: Escalate complex or unresolved issues to appropriate departments while ensuring a smooth customer experience.
• Data Entry: Maintain accurate records of customer interactions, case details, and resolutions in the company's CRM system.
• Team Collaboration: Work closely with colleagues in other departments such as sales, technical support, and operations to resolve customer issues efficiently.
• Feedback Collection: Gather customer feedback and share insights to help improve customer satisfaction and enhance company products or services.
• Multitasking: Manage a diverse range of customer interactions while adhering to company service-level agreements (SLAs).

Qualifications:

• Fluency in Dutch or German (both written and spoken).
• English B2 level minimum (written and spoken) is essential.
• Previous experience in customer service, helpdesk support, or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Ability to work remotely and manage time efficiently.
• Proficiency in computer systems and ability to quickly learn new software.

Work Conditions:

• Work-from-home flexibility.
• Competitive salary and performance-based incentives.
• Opportunities for growth and development within a multinational environment.
• Comprehensive training to ensure product knowledge and skills required for the role.
• Shifts may include weekends and holidays, depending on business needs.

Benefits:

• Flexible Work Environment: Option to work remotely from anywhere in Greece.
• Training & Development: continuous learning opportunities.
• Multicultural Team: join a diverse and global team.
• Employee Assistance Program: support for personal and professional development.