Remote Customer Support Representative

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Job Title: Remote Customer Support Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,200 - 1,500 USD/month depending on experience

Schedule: Monday to Friday, 8:30AM-5:30PM CST

Benefit: US holidays off + performance bonuses

Job Overview:

Our client is a leading provider of security and fire alarm systems with over 30 years of industry experience. They are seeking a Customer Support Representative. This role serves as the primary point of contact for customers, fielding inquiries, addressing concerns, and ensuring overall customer satisfaction. The ideal candidate will be the face of the company, providing exceptional service and support.

Responsibilities:

• Answer customer calls, help with questions or concerns
• Help with billing questions, taking payment looking at their account
• Getting customers connected with the right department - technical support, billing, sales, or scheduling.
• You are the quarterback of the customer request. When it comes in you are responsible for following up with the office team to make sure the task has been completed.

Qualifications, Skills and Key Competencies:

• Previous experience working in customer service
• Fluent English with the ability to problem solve in the English language
• Patient with customers
• Attention to detail, ensuring customer requests never get missed
• Willingness to learn more about the company and expand in the role