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Customer Support Agent - Multichannel

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in customer support roles, Knowledge of online business solutions.

Key responsabilities:

  • Respond to customer queries via chat, email, and phone.
  • Achieve sales retention targets for customer satisfaction.
  • Educate customers on product usage and technology.
  • Become an expert on UENI products as a customer advocate.
  • Gather customer feedback to aid service improvement.
UENI Ltd logo
UENI Ltd Information Technology & Services Scaleup https://www.ueni.com
51 - 200 Employees
See more UENI Ltd offers

Job description

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.


Please note that only candidates based in Central/South America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.


Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.


Responsibilities:

  • Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
  • Reach sales & retention targets to ensure the customer experience is maximized.
  • Educate our growing customer base in the use of our tools and the technology that backs it up.
  • Become an expert in every aspect of our products & be a true advocate for our customers.
  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
  • Investigate technical issues and provide ideas for fixes.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Verbal Communication Skills

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