Head of Account Management

Our client, a fast-growing casino slots development company, is looking for an experienced and dynamic Head of Account Management to lead their expanding team. With a strong reputation in online slot games and a rapidly growing team of professionals across Europe, this role is essential to driving the company’s continued success by nurturing client relationships and maximising revenue growth.

Responsibilities:

• Leadership & Team Management: Lead, mentor, and manage the account management team, setting KPIs, tracking performance, and providing necessary training to ensure team success.
• Strategic Planning: Collaborate closely with clients to develop and implement strategic plans tailored to their needs.
• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, ensuring customer satisfaction.
• Revenue Growth: Identify opportunities to upsell and cross-sell, leveraging an in-depth knowledge of the company’s offerings to align with client needs.
• Contract Negotiation: Oversee contract negotiations and renewals, ensuring alignment with internal legal and financial policies.
• Performance Monitoring: Establish and analyze key performance metrics (such as client satisfaction and account growth) to refine account management strategies.
• Invoicing & Debt Control: Oversee timely invoicing and ensure effective debt control measures.

Requirements:

• Minimum of 3 years’ experience in a managerial position.
• Strong leadership, problem-solving, and analytical skills.
• Excellent interpersonal, communication, and organisational abilities.
• Strategic thinking and customer relationship management expertise.
• Technical proficiency and adaptability.
• High ethical standards.
• Languages proficiency: Upper Intermediate level English (spoken and written), Fluent/Native level of Ukrainian or Russian languages.

What's in it for you:

• Hybrid working model or fully remote option with a flexible 7-hour working day.
  
• 28 days of paid vacation, national holidays off, 10 days of paid sick leave.
• Comprehensive medical insurance.
• Training and course reimbursement.
• Corporate English courses (business or general).
• People-oriented work environment with a focus on work-life balance.
• Regular team-building events and corporate activities.