French-speaking IT Helpdesk Agent Level 2 - Remote | WFH

IT Helpdesk Agent Level 2 with French - Remote | Work From Home

Job Overview

Become a vital member of our international team as an IT Helpdesk Agent Level 2, where your expertise in French will be pivotal in delivering exceptional technical support to our clientele. In this role, you will serve as the primary liaison for our French-speaking customers, ensuring their inquiries are addressed efficiently while collaborating closely with our hotels located in France.

Key Responsibilities

• Act as the main point of contact for French hotels and local service providers
• Deliver advanced technical support for colleagues both on-site and remotely
• Conduct regular visits to hotels and perform service review calls with management
• Accurately document interactions, incidents, and resolutions within our ticketing system
• Assume ownership of issues from initial notification through to resolution
• Manage and maintain user access across all systems
• Collaborate effectively with System Engineers and external vendors
• Provide ongoing updates to customers regarding the status of their support requests
• Travel up to 40% of your working time to support our hotels
  
  

Required Skills

• Proficient in verbal and written French (minimum B2 level) and English communication skills
• At least 2-3 years of experience with Microsoft Windows Systems in a Service Desk or technical support environment
• Familiarity with local on-site support
• IT vocational training or a bachelor's degree in computer science or information technology systems is preferred
• Solid understanding of standard applications (e.g., MS Office)
• Competence in at least two of the following systems:
• Windows Client Operating Systems
• Windows Administrative Tools
• Microsoft-Server and Roles
• Active Directory
• Azure Identity Management
• Group Policy Management
• MS Intune
• Ability to create Knowledge Base articles to aid in resolving technical issues
• Experienced in knowledge sharing within a team dynamic
• Logical thinker with the capability to analyze, troubleshoot, and resolve complex challenges
• Solutions-oriented with a proactive attitude
• Experience in the hospitality sector is advantageous
  

Qualifications

• Strong communication skills complemented by a customer-centric mindset
• Proven ability to thrive in a diverse and international team environment
• Meticulous problem-solving skills with a keen eye for detail
• Capability to manage multiple tasks efficiently and prioritize effectively
  
  

Career Growth Opportunities

We are committed to nurturing your professional development through tailored training and career advancement programs, empowering you to grow within our esteemed organization.

Company Culture And Values

Our company is dedicated to fostering a culture of diversity, equity, and inclusion. We actively seek candidates from various backgrounds and abilities, ensuring a work environment that honors and promotes individual uniqueness.

Networking And Professional Opportunities

By joining our esteemed organization, you will have access to a vast professional network, enabling collaboration and growth opportunities alongside talented individuals from over 50 nationalities.

Compensation And Benefits

• Global accommodation at discounted rates
• Job ticket for public transport in Mainz and Wiesbaden
• Company savings plans
• Electronic time-tracking system
• Personalized training and career development programs
• Modern workplace located in the heart of Mainz city center
• Hybrid work model allowing 2 days of remote work per week
• Complimentary beverages
• Additional vacation day for special occasions
  
  

Interested?

If you are passionate and meet the outlined criteria, we encourage you to apply. Your journey towards a fulfilling career in a global environment starts here!

Employment Type: Full-Time