Offer summary
Qualifications:
1 year experience in technical support, Understanding of Windows and Microsoft Office technologies, Knowledge of Active Directory, DHCP, DNS, Familiarity with Windows Server systems.Key responsabilities:
- Provide technical assistance to clients
- Triage service requests using ITIL model
- Troubleshoot issues with email and account management
- Create documentation and 'How to' guides
- Participate in monthly training and on-call rotation