Offer summary

Qualifications:

Fluent in Polish (native level), Proficient in English, Experience in customer service preferred, Strong verbal and written communication skills, Familiarity with CRM systems is a plus.

Key responsabilities:

Deliver exceptional support via phone, email, and chat

Address inquiries and resolve complaints promptly

Assist with product-related questions and after-sales support

Document customer interactions and maintain records

Collaborate with team to achieve performance targets

Job description

Patrique Mercier Recruitment is dedicated to bridging the gap between talented professionals and exciting job opportunities that utilize their native language skills. We are currently looking for a Native Polish Speaking Customer Service Agent to join our enthusiastic team in Greece. This role allows you to engage with customers in your native language while enjoying the benefits of free relocation to a picturesque country celebrated for its rich history and vibrant culture. If you are passionate about providing outstanding customer service and eager for a new adventure, we invite you to apply!

Responsibilities

Deliver exceptional customer support to Polish-speaking clients through various communication channels, including phone, email, and chat.
Address and resolve customer inquiries, complaints, and issues in a prompt and courteous manner.
Assist customers with product-related questions and after-sales support.
Efficiently document all customer interactions and maintain accurate records.
Collaborate with team members to achieve performance targets and contribute to overall customer satisfaction.
Provide detailed feedback to management regarding customer trends and potential areas for improvement.
Assist in refining customer service processes to enhance efficiency and effectiveness.

Requirements

Fluent in Polish (native level) and proficient in English.
Experience in customer service or a similar role is preferred.
Strong verbal and written communication skills.
Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
Excellent problem-solving skills with a commitment to customer satisfaction.
Familiarity with customer service software and tools (e.g., CRM systems) is a plus.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits