Senior Director - Revenue Operations

Level Access is a leading accessibility solutions provider dedicated to ensuring digital equality for all individuals. We are seeking a highly motivated leader in Revenue Operations to support revenue growth.

The Senior Director of Revenue Operations will drive operational excellence across sales, marketing, and customer operations. This role will collaborate with commercial leaders (e.g., CMO, CRO, VP of Account Management, Chief Customer Experience Officer) to ensure their organizations operate effectively and support revenue growth. This position reports to the CFO and will oversee a team of approximately six individuals (sales, marketing, customer experience operations) with expansion plans.

Key Responsibilities:

• Enable and Optimize: Collaborate with commercial business leaders to define, implement, and streamline our go-to-market strategy.
• Process Improvements: Enhance sales and marketing efficiency by enforcing processes, policies, change management protocols, and data governance.
• Requirements Gathering: Facilitate and coordinate the requirements gathering process with business system experts and analysts.

Revenue Operations Management-

• Daily Operations: Oversee day-to-day revenue operations, ensuring the team delivers critical data intelligence to commercial leaders.
• Player-Coach Model: Adopt a hands-on management approach, working closely with the analyst team to gather and define requirements and processes.

Commercial Reporting-

• KPI Development: Work with data and reporting teams to standardize reporting for commercial KPIs.
• Commercial Analysis: Develop analysis protocols for commercial reporting, focusing on trends such as pipeline properties and conversion rates.
• Funnel Analysis: Collaborate with commercial functions to create a comprehensive view of full-funnel performance, aiming to minimize customer acquisition costs.
• Executive Reporting: Support executive deliverables, including Board Reviews and strategic planning.

Commercial and Territory Planning-

• Sales Planning: Oversee sales planning, pipeline management, and forecasting; partner with sales leadership to align territories and compensation plans.

Cross-Functional Coordination-

• Systems Coordination: Work with the Business Systems team to implement process changes in systems of record.
• Enablement Coordination: Ensure updates to training and enablement are completed with any new systems or procedures.

Business Partnership-

• Trusted Partner: Serve as a trusted business partner to commercial leaders across sales, marketing, and customer experience.
• Financial Coordination: Partner with finance to ensure operational targets align with financial models.

Qualifications:

• Bachelor’s degree in Business, Operations Management, or a related field; MBA preferred.
• 7+ years of experience in Revenue operations, focusing on sales, marketing, and customer operations.
• Proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot).
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.

Application Process

his is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.